Monday, November 08, 2004

Internet Plan Problem

Recently we discovered that a few multi-page plans do not display on "ACS's Internet database. Their computer experts explain that the file is too large to open. Before accepting this explanation and pursuing a solution based on it, we want to do more investigation. In the meantime there is a way to image most of these plans on the Internet. Log on to the Registry's website. On the left side of the front page there is a column named "Links". Two-thirds down is a hyperlink titled "Plan Images-Old System". Double click this link. It brings you to the Registry's pre-ACS plan program. This program will display "all" plans, including those that do not display on ACS. Unfortunately, this system only contains plans up to March 31, 2004 (Plan Book 213). Sorry for this inconvenience. We hope to have a solution to the problem in the near future. Of course, you can always call Customer Service if you need further assistance.

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